Key performance indicators (KPI) are a quantifiable measure used to evaluate the success of a business by looking specifically at employees and departments in meeting key business objectives for performance.

Therefore, the KPI reporting tools can collect all the KPI data of employees and report back on them, making the entire process automated and eliminates human error.

Companies use KPI reporting to evaluate and improve their company's overall performance. These tools are not only used to help set targets but also help to ensure the business as a whole stays aligned to achieve that target.

Benefits of using KPI reporting tools

1. Quantifiable and visible performance data

KPI reports give managers actual metrics to show who is and who is not performing within their business or department. This visible data on performance provides an objective look at the company's employees' work ethic and ability to meet certain expectations; offering unbiased evidence, for both the employer and the employees.

2. Improves behaviour

When employees know their behaviour and performance is being measured, they are more aware and will often adjust how they work to ensure they receive a good KPI. If employees are aware of how they are measured, they, therefore, are given a goal that they need to achieve.

3. Helps decision making

The physical data given to companies about their performance, will highlight where performance is lacking. This then facilitates the decision-making process as it will also indicate as to what needs to change.

4. Directs businesses towards their goals

Once companies have received their KPI report, they can then conduct a GAP analysis, which is when you analyse where your business is currently at, against what your future goals for the company is; allowing for the creation of a strategy to reach such goals.

Ensure your system has this functionality to support your business’ goals. IQ Retail offers KPI reporting tools as part of our solutions.

To find out more about our Business Intelligence system and how it can help your business, contact us today.