Melkbos Hardware chooses IQ Retail – The journey to More Efficient Operations.

Melkbos Hardware have been in business for over 40 years. During that time, they’ve seen great benefit from using the IQ Retail system. Find out how IQ Retail has helped their business.

Melkbos Hardware was established in 1978, and owners Nick van Niekerk and Clive Miller have lived in the area for several years. They pride themselves on delivering personalised service to all their customers. Being part of the EST buying group ensures that they can consistently offer competitive prices for their products.

Their product range includes paint, lighting and electrical products, building materials, gardening equipment, general hardware, and more.

Over the years, the store has had many owners, and the previous ones bought the IQ system. Initially, some of the challenges Clive and Nick experienced, was getting the data in order — resolving duplicate information and organising product descriptions were some of the first things they made work of.

In terms of support on the IQ system, they have very positive feedback about the service they’ve been receiving from their Business Partner: “Johan Smit is our current BP. He is very good and always available, and that’s what I like.” Clive stated. “Sometimes there are things I haven’t done on the system for a while, and I might have forgotten how to. Then he or IQ support helps me again – no issues. They are very helpful, and it’s easy to get hold of the technical teams.”

Benefits that Melkbos Hardware enjoys by using IQ Retail:

  • Delivering speedy customer service, thanks to till point and EFT integration.
  • Invoices can be emailed to customers directly.
  • More environmentally-friendly operations – say goodbye to printed invoices and slips.
  • Data back-ups available through our trusted Cloud solutions provider.
  • Automatic cash-ups that are accurate and immediate.
  • The solution is scalable from enterprise-level through to smaller operations, like Melkbos Hardware.
  • IQ’s fingerprint readers give their team more control over till point security and overrides.

Clive added that the stock history and outstanding PO features are also a huge bonus for them.

“I would recommend IQ because it works. It isn’t complicated and a very user-friendly system. There might be many other systems out there, but this is the one that works for our business.”, Clive concluded.

The IQ Retail team thanks Melkbos Hardware for their support, and we look forward to continuing our successful collaboration with them and their Business Partner.

For more about Melkbos Hardware, visit their website: