Our eSales app enables you to raise quotations and capture customer orders in-store and remotely. Find out how you can give your business the competitive edge.

The beginning of the year is undoubtedly, the busiest time for industries like Retail and Distribution. This means businesses need to maximise on trading hours, run their processes seamlessly, and have the ability to deliver top-notch customer service.

There are many software solutions available on the market to help you run your business more effectively— but choosing the most suitable option can be daunting. To help ensure that your business retains a competitive advantage, you need a solution that is easy to use, integratable, and accessible from anywhere.

The IQ Retail eSales app was developed help businesses track and manage their stock and admin from anywhere— whether you are in-store or working remotely.

The app enables you to:

• Capture customer orders, raise quotations and email them to customers from anywhere in your store,
• Access up-to-date inventory levels for products,
• Seamlessly integrate with the latest IQ Retail solutions,
• View product images, product details, and accurate customer pricing,
• Search to find the right products for customers and add them to an order,
• View associated products that might be of interest to customers,
• React to customer requests as quickly as possible.

The eSales app can be used on tablets and other mobile devices, which makes it easy for your staff to respond to customer requests. The app is designed for use both in-branch, and remotely at your customers’ premises. Once an order is confirmed in the app, it is imported directly into IQ and processed immediately. If a customer would like to place an order for collection or delivery, they can easily control the workflow.

Convenience on the move
When used in-branch, your staff can either use the IQ eSales app to capture order details in the yard, or they can accompany customers in-store, building a basket as they go. How’s that for added value?

Order processing made easy
Once your staff have captured the required details on their mobile device, that can immediately create the order for processing within the IQ system. With quick access to stock availability and locations, they can ensure they guide the customer to the correct area.

As mentioned, your staff also have access to alternative product details, which means they can advise customers on other products which might also be relevant to their requirements.

Access to info, any time, anywhere
If you have a remote salesforce, they can have access to the same information as your team in the branch. The app enables real-time access to inventory levels, and staff at customers’ premises can share product images and details with customers to help them ensure they’ve chosen the correct product for their needs. All of this without having to email orders to the branch and going through a lengthy processing cycle.

The customer is king
IQ eSales enables your staff to service customer needs quickly, and improve efficiencies within your business. In a world that is becoming increasingly digital, it is vital to empower your staff with the latest technologies that will enable them to help drive your business forward. Making IQ eSales a part of your digital strategy can help you do exactly that.

Keen to find out more? Watch our full eSales video here.